ACGS or The AskGamblers Casino Complaint Service has released its official latest figures for last year. It has revealed $9m+ across 2,200+ complaints.
ACGS has also handled up to 80,000 complaints throughout its lifetime. Including the $60m returned players since the company’s establishment. AskGamblers handled a total of 3,239 cases with a 70% resolution rate over the course of 2023.
Founded in 2005, AskGamblers serves as a platform for bettors to discuss and review developments in the iGaming community. In 2022, Gaming Innovation Group (GiG) acquired AskGamblers after its integration into Catena Media. This acquisition included other affiliate websites previously owned by Catena, such as Johnslots.com and Newcasinos.com. The total valuation of the deal settled at $47.9 million.
Catena has offloaded more assets following some underwhelming financial results at the end of last year since that time. A 37% revenue rise for Q423, reporting $31/1m for the quarter as per GiG themselves.
Dijana Radunovic is the General Manager at AskGamblers. She spoke on the AGCCS’ 2023 report and stated that every year they break records thanks to the dedication and hard work of their Complaint Team and the trust the players place in them.
Radunovic emphasized that once again, they witnessed unprecedented numbers across all their verticals and languages, confirming the universal need for their service. She gives thanks for allowing them to be the mediator in disputes and they promise to continue working just as diligently as they have so far.
GiG also announced new partnerships for its iGaming platform CoreX and sportsbook SportsX in the Spanish and Argentinian markets last month.
