The Senacon (National Consumer Secretariat) and the SPA (Secretariat of Prizes and Betting) announced a new requirement. All online betting houses must register on the Consumidor.gov.br platform to operate in Brazil. The measure targets to increase the transparency of the service and make sure an efficient channel for conflict resolution.
Wadih Damous, Secretary of The National Consumer emphasizes the importance of the new guideline. “The mandatory registration on Consumidor.gov.br is a fundamental step to ensure that bettors’ rights are respected. Now, Brazilians have a direct and efficient channel to register and monitor their complaints, strengthening the balance in consumer relations.”
In turn, Regis Dudena, the Prizes and Betting Secretary, reinforced the importance of transparency in the operations of betting companies. “The participation of betting operators in the Consumidor.gov.br platform reflects the Ministry of Finance’s commitment to ensuring that all practices are carried out in accordance with legal standards, with respect for consumer-bettors.”
Numerous agencies of the National Consumer Defense System will be able to monitor and track complaints, with the adhesion of betting companies to the platform, thus ensuring greater security and reliability for the sector.
Consumidor.gov.br already has more than 8.9 million completed complaints and a resolution rate of an estimate 81%. It will be an important channel for protecting bettors. The new regulation not only strengthens security in the sector. It also establishes a standard of service and transparency that is unprecedented in the Brazilian betting market.
Simply access the Consumidor.gov.br platform. Search for the operator’s name before placing any bet to check if the company is authorized.
You must access the Consumidor.gov.br website to file a complaint. Search for the gambling company’s name, as all must be registered. Then, report the complaint. The 10-day period for the betting house to respond begins from then on. Consumer and the company can interact during this period.
