Rei do Pitaco is an initiative that goes beyond Responsible Gaming manuals. It announces a collaboration with a startup that connects psychologists and patients, Zenklub. Rei do Pitaco’s Legal Director, Rafael Marcondes highlights the importance of this partnership. He said the responsible gaming rules in the regulations are a crucial first step. They help protect users. They also raise awareness about the risks of gambling.
However, Rei do Pitaco aims to go further. They focus on being close to players. Their goal is to ensure betting remains a healthy and safe leisure activity. The partnership with Zenklub will be essential to achieve this goal.
The betting company will subsidize psychological treatment for players at risk of developing pathological gambling through this collaboration. This reinforces the company’s commitment to prioritizing the well-being of its users.
Moreover, Rei do Pitaco has already adopted numerous measures to promote responsible gaming. These include Uptime Alerts to help players track time spent betting, Pause and self-exclusion tools to allow players to take breaks or exclude themselves from betting when necessary, and Spending and Time Tracking to help players manage their spending and gaming time.
With gaming addiction, a trained customer service team is available to identify and assist. The Zenklub platform will refer players who show signs of addiction for psychological treatment.
The betting company previously offered an exclusive class on financial education for its users. Rather than an investment, the objective was to clarify that betting should only be seen as a form of entertainment and leisure.
The 10 Commandments of Responsible Gaming Guidebook on its website is being provided by Rei do Pitaco. Consequently, this material explains, in a simple and didactic way, important points about pathological gambling. Moreover, it includes its main causes, warning signs and ways to seek help from friends, family or specialized institutions.
