One of Romania’s leading gambling operators, Superbet, has made a bold and unprecedented move. The company paid out over €30 million to thousands of customers. These wins resulted from a technical glitch in the Fire Blaze Red Wizard slot game. The glitch caused the game to generate guaranteed returns on every spin. It was first noticed by players over the weekend.
With over 7,500 accounts involved in the incident, players quickly took advantage of the error. Amounting to tens of millions of euros, the glitch allowed for substantial winnings to accumulate quickly. Superbet froze the accounts as soon as it discovered the error. This action raised concerns that the industry standard, which voids all play in case of malfunctions, might nullify the winnings.
Superbet made the decision to reverse the freeze and honor all of the winnings in spite of the usual protocol. The company reassured its customers in a statement, saying that they are known as the betting and casino operator that pays out every win, regardless of the amount. As those who accept all bets and any stake on games. And they don’t want that to change.
Although the decision cost the company significantly, Superbet made it to preserve the trust and reputation it has built in Romania’s competitive gambling market. ProSport Romania says that the glitch cost Superbet an astonishing €30 million in just a few hours. This is believed to be the largest technical payout ever recorded in European gambling history.
A company spokesperson further explained Superbet’s commitment to honoring the payouts. They stated that the company announced this week it is fully paying over €30 million, while it and its partners analyze the causes of the incident. In this context, their company has remained consistent with its vision of always doing what is right for their customers. Therefore, they have decided to honor all payments resulting from this situation. By choosing to honor these payments, they demonstrate their commitment to a culture and brand built on customer trust.
